Letteris™ Privacy Policy

Version 1.0 — Effective 17 Aug 2025

1. Introduction

Amelix Solutions LLC (“Amelix,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and retain information when you use Letteris™ (“the App” or “Service”). Your acceptance of this Privacy Policy is a mandatory condition for using the Service. If you do not accept this Privacy Policy, you are not authorized to use the Service.

2. Summary of Key Points

• We do not store, access, or host your scanned letters. All documents remain in your personal iCloud storage.
• We do not sell, rent, or share your email address or other personal data for marketing purposes.
• We collect only the minimum data necessary to operate the Service, process payments, and comply with legal obligations.
• We do not use your data for cross-app tracking or advertising purposes.
• You can request deletion of your personal data via the “Delete My Account” option in the App.
• Certain minimal records may be retained for legal compliance.
• AI, OCR, and translation outputs may be inaccurate; you are solely responsible for verifying all results. You must not rely solely on AI/OCR outputs for legal, financial, medical, or safety decisions. Amelix disclaims any liability for damages or consequences arising from inaccuracies, delays, or misinterpretations of AI, OCR, or translation outputs. Any financial, legal, or other consequences resulting from use of the Service are solely your responsibility.

3. Information We Collect

a. Account Information

• Email address and unique user ID (from Firebase Authentication)
• Name (if provided)
• Date/time of Terms of Service & Privacy Policy acceptance

b. Payment Information

• We use Apple In‑App Purchases for payment processing. We do not store credit card numbers or sensitive payment data.
• We only store purchase receipts and transaction IDs.

c. Usage Information

• Credit balance and usage logs (e.g., number of scans/chats).
• Device and app version information (for troubleshooting).

d. Automatically Collected Data

• IP address and device identifiers may be logged for fraud prevention and legal compliance.

4. What We Do Not Collect

• We do not store or access your scanned letters or the PDFs generated in the App, ensuring maximum privacy.
• We do not track your document contents, locations, or recipients.
• We do not store passwords (handled by Firebase Authentication).

5. How We Use Your Information

1. Providing and improving the Service.
2. Processing payments and managing credits.
3. Enforcing our Terms of Service.
4. Preventing fraud or abuse.
5. Complying with legal obligations.

6. How We Share Your Information

We do not sell or rent your personal information.

We may share your data with:

• Service Providers: Apple (In‑App Purchases), Firebase (authentication & Firestore database), OpenAI (AI text processing and translation).
• Legal Obligations: To comply with a subpoena, court order, or other legal requirement.
• Business Transfers: If we merge, sell assets, or undergo acquisition.

7. Third‑Party Services

The Service may link or integrate with third‑party tools. Their privacy practices are governed by their own policies:

• Apple App Store / Apple In‑App Purchases: apple.com/legal/privacy
• Firebase: firebase.google.com/support/privacy
• OpenAI: openai.com/privacy

8. International Users

The Service is controlled from the United States. If you access the Service from outside the U.S., you consent to processing and storage in the U.S. under U.S. laws, which may differ from your local laws. For EU users, we implement GDPR safeguards for international data transfers, including Standard Contractual Clauses (SCCs) or equivalent protections for data transferred from the EU to the U.S.

9. Data Retention

• Operational account data is retained until you delete your account.
• Upon deletion, we remove your email, credit balance, and preferences from active systems.
• We retain pseudonymized legal records only as long as necessary to comply with tax, legal, and dispute resolution obligations (up to six years).
• We retain no letters or document contents — ever.

10. Your Rights

Depending on your location, you may have the right to:

• Access your personal data.
• Request deletion of your data (“Delete My Account”).
• Request correction of inaccurate data.
• Opt‑out of certain data uses.

To exercise these rights, email privacy@amelixsolutions.com or use the in‑app deletion tool.

11. California Residents (CCPA)

If you reside in California, you have the right to request:

• Disclosure of categories and specific pieces of personal data collected.
• Deletion of personal data, subject to legal exceptions.
• Information about data sold or disclosed for business purposes (we sell none).

12. EU/EEA Residents (GDPR)

If you are in the EU/EEA, you have rights under the GDPR, including:

• Right to access, rectification, erasure, and restriction of processing.
• Right to data portability.
• Right to object to processing.

You may lodge a complaint with your local data protection authority.

13. Security

We use industry‑standard measures to protect your data, including:

• Encrypted communication (HTTPS)
• Secure authentication (Firebase)
• Limited access controls

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. Apple, Firebase, and OpenAI maintain industry certifications such as SOC 2 and ISO 27001 and implement strong internal safeguards to protect your data.

14. Children’s Privacy

The Service is not intended for children under 13. We do not knowingly collect data from children under 13. If we learn we have done so, we will delete it.

15. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will notify you via the App and request re‑acceptance.

16. Jurisdiction and Dispute Resolution

This Privacy Policy and your use of the Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising out of or relating to this Privacy Policy or the Service shall be resolved exclusively through binding arbitration in California, except where prohibited by law.

17. Contact

For privacy‑related questions, requests, or concerns: privacy@amelixsolutions.com