Letteris™ Terms of Service

Version 1.1 — Effective 21 Sep 2025

Thank you for using Letteris! These Terms of Service (“Terms”) explain your rights and responsibilities when you access or use our app. Please read carefully. If you don’t agree, don’t use the app.

1. Acceptance of Terms

By downloading, installing, accessing, or using Letteris™ (“App” or “Service”), you agree to be bound by these Terms, our Privacy Policy, and all applicable laws. On first launch (or after updates), you must explicitly accept both documents via the app. Continued use means you agree to any changes made over time.

2. Who We Are & How the Service Works

Amelix Solutions LLC ("Amelix," "we," "us," or "our") is a California limited liability company that provides the Letteris™ app. Letteris™ performs AI-powered document processing (summaries, classifications, data extractions) entirely on your device and within your personal iCloud account. We do NOT access or store your documents. We reserve sole discretion to modify, suspend, or terminate the Service at any time. We welcome feedback but aren’t obliged to act on it. Letteris is an independent app and is not affiliated with Apple or OpenAI.

3. Eligibility

You must be at least the legal age in your jurisdiction (minimum 13 in most regions). By using Letteris, you confirm you have legal capacity to enter this agreement. If using on behalf of an organization, you represent that you have authority to bind it.

4. Account Responsibilities

You are responsible for maintaining the confidentiality and security of your account credentials. Notify us immediately of unauthorized access. We’re not liable for actions on your account unless directly caused by our negligence.

5. Credits, Purchases, and Expiry

You can purchase virtual credits through Apple In‑App Purchases (IAP).
All purchases are processed by Apple and subject to Apple’s payment terms. All billing and refunds are managed solely by Apple; we cannot issue refunds directly.
Credit Expiration: Credits expire three (3) years from purchase date; this policy may update in future versions.
No Refund Policy: Purchases are final and non-refundable, except as required by law or Apple’s policies.
We may change prices, offers, and credit bundles at our discretion.
Credits are consumed during scanning, summarization, and chat features. The rate of consumption may vary depending on usage. Exact pricing and available credit packs are always displayed at the point of purchase through Apple’s In-App Purchase system.

6. AI, OCR & Translation Output Disclaimer

Letteris uses AI services and Optical Character Recognition (OCR) to process documents, and may generate responses in the user’s language using automated translation performed by third‑party AI models. These technologies can make mistakes, including but not limited to misreading text, mistranslating content, omitting details, misclassifying information, or generating summaries that are incomplete, inaccurate, or misleading.

You acknowledge and agree that all AI, OCR, and translation outputs are provided “AS IS” without warranty of any kind.
Translations are generated automatically and may contain errors, ambiguities, or cultural/terminology mismatches; they are provided for convenience and informational purposes only and are not a substitute for human translation.
You remain solely responsible for reviewing, validating, and relying on the original document(s) for any important, legal, financial, medical, immigration, or personal decisions.
Amelix Solutions LLC makes no guarantees of accuracy, reliability, or fitness for a particular purpose of AI/OCR/translation outputs.
To the maximum extent permitted by law, we disclaim all liability for any errors, omissions, or consequences arising from reliance on AI, OCR, or translation outputs, including but not limited to missed deadlines, financial losses, or legal/administrative consequences.

In plain terms: AI/OCR/translation can be wrong — always double‑check the original documents.

By using the Service, you expressly and irrevocably accept that all risks, responsibilities, and liabilities of any kind related to AI/OCR outputs rest solely and entirely with you, the user, and that Amelix Solutions LLC shall bear no responsibility or liability whatsoever for any consequences, damages, or claims arising from such outputs.

7. Your Content & Permissions

You retain all ownership rights over your documents. You alone control what you upload or analyze. You must ensure your use doesn’t violate rights or laws. We hold no rights to your content and don’t host it.

8. Storage & Syncing of Data

Your scanned letters, summaries, and related files are stored privately in your personal iCloud Drive under your Apple ID. Letteris does not host or manage your documents on its own servers. This means:

Your letters are only accessible on devices signed into the same Apple ID with iCloud Drive enabled for Letteris.
If you sign into Letteris with another authentication method (such as Google or email) on a device that uses a different Apple ID, your previously scanned letters will not be available.
We cannot transfer or migrate your letters between different iCloud accounts.

By using the Service, you understand and agree that cross‑device access to your letters is tied solely to your Apple ID’s iCloud account, and Amelix Solutions LLC bears no responsibility for unavailability of letters when using a different iCloud account.

9. Copyright and DMCA

Since we don’t store your documents, we cannot process DMCA takedown requests or remove content on your behalf. Any copyright concerns must be resolved directly between the user and their storage provider (e.g., iCloud).

10. Third‑Party Services

The Service integrates with Apple In-App Purchases (payments), Firebase (auth/data), and OpenAI (AI and automated translation). Your use of these services remains subject to their terms. We are not responsible if these providers fail or change their policies.

11. Data Deletion & Retention

Upon account deletion via the App, we will erase personal data like login credentials, credits, and preferences. However, we may retain minimal, pseudonymized records — user ID, ToS acceptance, transaction timestamps — for up to six (6) years to comply with legal obligations, defend against claims, or satisfy auditing requirements.

12. Termination or Suspension

We may suspend or terminate your access immediately for policy violations or legal reasons. Upon termination, we will remove your personal data, except for the retained legal records described above.

13. Limitation of Liability

In no event shall Amelix, its members, or affiliates be liable for any indirect, incidental, special, punitive, or consequential damages. Our total liability is capped at the greater of the total amount you paid in the last 12 months or $50 USD.

14. Indemnification

You agree to indemnify, defend, and hold harmless Amelix and its team against any claims or damages arising from your use of the Service, violation of these Terms, or infringement on third-party rights.

15. Governing Law; Arbitration; Class-Action Waiver

This Agreement and your use of the Service are governed by the laws of the State of California and the Federal Arbitration Act (FAA), without regard to conflicts-of-law rules.

Binding Arbitration. Except for small-claims court matters eligible in your county of residence or our principal place of business, any dispute, claim, or controversy arising out of or relating to the Service, these Terms, or our Privacy Policy will be resolved by final and binding arbitration administered by JAMS under its Consumer Arbitration Minimum Standards. The arbitrator has exclusive authority to resolve disputes regarding scope and enforceability. The seat of arbitration is California, but—at your election—hearings may be remote.

Class/Representative Actions Waiver. You and Amelix agree to bring claims only in your or its individual capacity, not as a class member or representative. Class or representative arbitrations are not permitted.

30-Day Opt-Out. You may opt out of arbitration within 30 days of first accepting these Terms by emailing privacy@amelixsolutions.com with the subject “Arbitration Opt-Out” and your account email. Opting out does not affect prior proceedings.

Injunctive Relief. Either party may seek temporary or preliminary relief in court to protect intellectual-property or security interests while arbitration proceeds.

Severability. If the class-action waiver is found unenforceable, the entire arbitration provision is void and disputes shall proceed in the courts of San Mateo County, California, and the parties consent to that venue.

16. Changes to Terms

We may revise these Terms. We will notify you by requiring re-acceptance within the app. Minor edits may be updated silently, but users affected by major changes will be prompted to review and accept before continuing.

17. Severability & Waiver

If a provision is found invalid, the remainder remains enforceable. Our failure to enforce any right is not a waiver.

18. Entire Agreement

These Terms, together with the Privacy Policy, constitute the full understanding between you and Amelix regarding Letteris.

19. Contact

For support: letteris.ai@amelixllc.com
For legal issues: legal@amelixllc.com